HCL Connections Review

The ability to search the content is one of the most important features.


What is most valuable?

Its ability to collaborate, keep track of all the updates in one place is great. The ability to search the content, make every content searchable and the ability to share with the external parties are the most important features.

How has it helped my organization?

Going back to its ability to search, I think it is the biggest benefit that you have in your organization, because traditionally organizations tend to keep content in different locations, and what Connections does is, it brings all of that content together and gives you the capability to do full search of that content based on the context that you are looking for.

What needs improvement?

I think a little more of an integration with the calendaring features would be better. Right now, you don't have a direct integration for doing connections in your personal calendar. That's the feature that people are looking for, so I think that would help.

What do I think about the stability of the solution?

It is a very stable solution, because we have done both on-premise as well as the cloud part of it, and traditionally, from the Connections standpoint, there have been no outages.

What do I think about the scalability of the solution?

Until now, we haven't had any challenges in terms of its capability to handle the user base.

How is customer service and technical support?

At times, technical support is a challenge. As long as you get in good hands, you are good.

How was the initial setup?

I was involved in the setup. It is complex. The way IBM sets up its product, you can never find one thing in one place. Everything that you need is not found in one single location, so now you have to start at one place, then say, "Oh, you need to go to another location to find another content," then you come back and you start all over again.

Some of the recommendations are good, but unless they collaborate well together, - as these are all products placed together into one single solution, unless they bring that all together - it will remain complex. That's my thought.

What other advice do I have?

I would definitely recommend it. You need to accept that this solution has a big learning curve for organizations that are not tech savvy. However, once you accept it, you will definitely start seeing its benefits.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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