HCL Connections Review

File sharing, email, and meetings are in centralized locations.

What is most valuable?

I like the centralized locations for everything, like file sharing, email, and meetings; having all that in one easy-to-access location versus having several different areas that you have to go out and bookmark, and having to leave the site each time. That might take a little bit longer than having everything together like it is.

How has it helped my organization?

The ease of use has definitely improved the way my organization functions. Just having everything in one location makes work a lot simpler. There are less accounts to remember to log into, so people have to remember less passwords.

With Cloud Connections, having it online, accessing it from the internet, being able to get to it from anywhere without having to be on the network is very handy, too.

What needs improvement?

One thing that I do wish was available - and it sounded like it might be from the general side, but I'm not 100% for sure on that - is, with the Connections desktop plugin, right now, when we copy files over, we have to do it individually and create our folder structure. We can't just copy our folders over and have them all exist.

What do I think about the stability of the solution?

Scalability seems great from what I've been told and from what I've seen. I've never seen any outages, really, other than some planned maintenance on emails we get occasionally. Other than that, it seems great.

What do I think about the scalability of the solution?

Scalability also seems to be pretty easily accessible. I know our rep seems to be working with us pretty well in licensing if we need to get any more but other than that, I haven't seen any issues with that.

How is customer service and technical support?

We used technical support a couple times for basic questions, but nothing actual issue related.

How was the initial setup?

I was not involved with the initial installation.

What other advice do I have?

Look at IBM Connections Cloud, just because of the ease-of-use. Again, I don't know how the setup went exactly but it all seems, at least once it is set up, to run very smoothly and fluidly.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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