HCL Connections Review

The threaded conversations are valuable. The biggest thing we would like to see in the next release is integration with SharePoint.


What is most valuable?

For us, the most valuable feature is really the threaded conversations, because we don't get a threaded conversation with other tools. We are looking at a two-way dialog and how we can help enable that.

How has it helped my organization?

For us, at this point, it opens up a door to large broadcasted messages, and larger forms of engagement.

What needs improvement?

For us, the biggest thing we would like to see in the next release is integration with SharePoint.

What do I think about the stability of the solution?

We've had some load time and performance issues with concurrent users. The page was just not coming up.

What do I think about the scalability of the solution?

We haven't run into scalability issues, just because we don't really have high usage, overall.

How is customer service and technical support?

I have not used technical support.

How was the initial setup?

I was not involved in the initial setup.

What other advice do I have?

Have business-level use cases before anything else. Also, think about integration, and where you want to integrate, and then also just basic usability.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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