HCL Connections Review

It provides a standard language within the company. The out-of-the-box IBM Cognitive initiative has room for improvement.


What is most valuable?

The most valuable features of this solution are that it provides a space for team collaboration, sharing, security, and a standard language within the company.

How has it helped my organization?

I think the most benefit is with the asynchronous collaboration, drop meetings, shared files and action items. It helps the team to collaborate.

What needs improvement?

The IBM Cognitive initiative, which is an out-of-the-box feature in Connections: You don't really have to spend a lot of time with it.

What do I think about the stability of the solution?

It is pretty stable.

What do I think about the scalability of the solution?

The scalability is great within the internal organization.

How is customer service and technical support?

I personally haven't used the technical support, perhaps my company did.

What other advice do I have?

Go ahead and implement it. As long as you get help from a business partner, it's not a big deal. Just plan ahead of time how to engage the user because the behavior is totally different, if they were not using something similar before.

The fee for my company's use is an important criteria when selecting a vendor.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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