What is most valuable?
This depends on which department you're operating in as different departments use different features. I use it for projects a lot. If you consider HR, they use it for personnel files, staff policies etc.
The solution is useful for team engagement and team collaborations, so that everyone is working together towards the same objective and we are using the best practices among ourselves, sharing and craft sourcing.
What needs improvement?
I think it's a lot to do with metrics and in order to push up the momentum and get people to use it more, I need to know what's happening exactly in a more detailed kind of metric. So, if there are any problems identified exactly where it's not going wrong, this would help to understand how I can push it and what incentive I can put there.
Also the interface could be more easily accessible and easy to read as currently the interface is not.
In order to monitor the usage and encourage take up I need like a dashboard to know where things are good and where we are not picking up as we should and react accordingly.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It isn't so scalable really as we keep changing providers.
How is customer service and technical support?
The support is a bit difficult as we need to get into contextual details before they can solve an issue, otherwise it can take a while.
How was the initial setup?
The setup was complex. Integrations were an issue and several things went wrong such as identification, credentials etc. So we had to redo the whole thing because a lot of features were not working. So, instead of actually migrating we had to do a fresh installation.