HCL Connections Review

I use it mainly for my files. I've got my personal files and shared files in there.


What is most valuable?

I use it mainly for my files. I've got pretty much all my personal files and shared files in there. I use it on a day-to-day basis - the Activities part - for managing my work and the work of our teams, the scrum teams and the agile teams. We are able to see where we are in the process for everything that we have to deploy. I also use it for finding people or connecting with people and communicating.

How has it helped my organization?

For me, the benefit is that I have it on my mobile device, because I work a lot on mobile. I've got a lot of different devices and I work in a lot of different locations and most of the times in meetings. For me, it's easy to always be able to reach my files. Everything is on hand all the time.

What needs improvement?

For once, I would like to see better support for files. I mean, file storage is very good. It's not a concept of traditional file storage, but I figure if you want to make a transition from a traditional way of working into a new way of working, the gap between the old way and the new way, should be a little bit smaller.

What do I think about the stability of the solution?

I think it's very stable.

What do I think about the scalability of the solution?

Scalability is also very good.

How is customer service and technical support?

Technical support is good.

Which solutions did we use previously?

We had a lot of solutions and what we wanted to do was not invent a new solution or bring a new one in. We wanted to combine the solutions we already had and integrate them into a real social enterprise collaboration platform. That's why we use Connections as kind of an umbrella over all the solutions.

How was the initial setup?

Initial setup was complex. It is a large-scale WebSphere deployment, and we have a twin data center, so you have to do a lot to deploy it at a very big enterprise.

Which other solutions did I evaluate?

We looked at everybody in the enterprise social space. We looked at Microsoft, but Microsoft wasn't that big; Jive; we looked at pretty much everyone. We did a full analysis.

When selecting a vendor, the integration between current solutions and the new solutions is important, as is the integration between different vendors. Pricing is also important, of course. Also, the social features and the completeness.

What other advice do I have?

Do a comparison of the different solutions, and really look into what your use cases are and how you want to use them. Especially, look a bit forward, for example, whether you want to be dependent on one vendor or to have multiple vendors and integrate them. I think Connections is a pretty good choice but it depends on where you're coming from and what your current installed base is.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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