HCL Sametime Review

Provides faster communication than chat, but it is a bit pricey

What is most valuable?

  • Audio and video calls
  • Faster communication than chat

What needs improvement?

The interface is too colorful and looks like Windows XP.

For how long have I used the solution?

More than two years.

What do I think about the stability of the solution?

Some, with the community server.

What do I think about the scalability of the solution?

Some, with the community server.

How are customer service and technical support?

I didn't use IBM technical support.

Which solution did I use previously and why did I switch?

I didn't use a previous solution.

How was the initial setup?

It was somewhat complex to configure the whole environment.

What's my experience with pricing, setup cost, and licensing?

It's a little expensive.

Which other solutions did I evaluate?

We were an IBM partner and had to test this product.

What other advice do I have?

Read the documentation. Take snapshots on virtual machines before installing.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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