Helix ALM Review

The product cannot easily be customized for specific needs, but when used for bug reporting, the product is great.

What is most valuable?

Test runs and test cases are the most valuable features.

How has it helped my organization?

When used for bug reporting, the product is great when searching for specific bugs. The search feature is highly customizable.

What needs improvement?

It is too slow and unstable, and the performance could be better. Also, we cannot fully use this product on mobile versions, or on the web-based versions.

For how long have I used the solution?

I've been using the Pro version for two years. I was the QA Process Technician. I was an admin responsible for adding the users to the database, managing licences, and managing security groups.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

The software was slow and, sometimes, crashed for a few users.

What do I think about the scalability of the solution?

The product cannot be easily customized for specific needs. Also, the people using mobile platforms cannot quickly access the databases, and I couldn't find a web-based version, which would have been useful.

How are customer service and technical support?

Customer Service:

Customer service was so-so. They didn't seem willing to add the missing features for our project needs.

Technical Support:

Technical support is okay, but often too generic. I had to repeat myself a lot about what I wanted to achieve with the software.

Which solution did I use previously and why did I switch?

I gave up on Test Track Pro and used JIRA instead.

What's my experience with pricing, setup cost, and licensing?

It's too expensive for the quality of the product.

Which other solutions did I evaluate?

I tried JIRA, Mantis, and Rally. However I had to give up on Test Track Pro for several reasons.

What other advice do I have?

Check your needs and budget as you may find a better product for cheaper.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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