Heroku Review

Amazing platform, poor customer service

Valuable Features

Lots of integrations

Use of Solution

1 year

Stability Issues

I had an issue recently where my site was down intermittently for unknown reasons. I posted a ticket and 5 days have gone by without any resolution. I'm surprised at this total lack of customer service.

Customer Service and Technical Support

Customer Service:

So far very very poor. I'm considering switching to another platform for only this reason. How can a startup scale a business with such poor support. 5+ days no response to a valid ticket!

Technical Support:

Horrible because they take forever to respond. Days with no response.

Initial Setup

The setup was pretty good.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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