HipChat [EOL] Review

It is a communicator for partners and clients. It crashes pretty often on Windows.

What is most valuable?

It is a communicator for partners and clients. We use it internally.

How has it helped my organization?

We get quick responses amongst employees.

What needs improvement?

I would like HipChat to be more stable. It crashes pretty often on Windows OS.

Hipchat for windows sometimes acts weird basically. I’ve fixed many times this issue reinstalling the application for many users.

- Loading errors

- Keeps crashing and freezing

- Delay in response when you select new rooms or conversations

I’m using Mac for the last 2 months and I haven’t had any issue so far. It may be only windows.

For how long have I used the solution?

I have used HipChat for four years.

What do I think about the stability of the solution?

We had stability problems with the system on Windows.

What do I think about the scalability of the solution?

We did not have scalability problems.

How is customer service and technical support?

I would give technical support a rating of 5/10.

Which solutions did we use previously?

HipChat was the first choice and we are keeping it.

How was the initial setup?

The initial setup was pretty smooth because we were a startup company.

What's my experience with pricing, setup cost, and licensing?

I am not sure about pricing and licensing. We pay per user. In our case, this is 250 users.

Which other solutions did I evaluate?

We didn't look at other systems. Right now, we are using Jabber as well.

What other advice do I have?

If it is a small or medium size company, then I recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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