Hitachi Virtual Storage Platform G Series Review

Stable, the software offerings are solid, and the active-active option works well

What is our primary use case?

This product was used to store all of our production block requirements. We are now migrating to an all-flash storage system.

What is most valuable?

The active-active option seemed to be working well and overall, it was a solid product.

It performed well and the software offerings were solid.

What needs improvement?

We had issues with support, rather than the product itself. It seemed like every time we turned around it was a statement of work and we'd have to pay for something that our previous vendors would not have billed us for. I don't think that they would have even raised an eyebrow. By contrast, these guys were looking for money every time we asked for any little thing. We didn't like that.

For how long have I used the solution?

We had been working with the G series for about six years.

What do I think about the stability of the solution?

The stability is great. It's right up there with anything else that we had seen, so no issues. It was a solid product.

What do I think about the scalability of the solution?

We did not try to scale because our models were bought at full capability on day one.

How are customer service and technical support?

We had a lot of issues with support and I would rate them a five out of ten in that aspect.

Which solution did I use previously and why did I switch?

We have experience and history with several Dell EMC products including the BNX line, BMX,  and PowerMax. However, we are moving away from this to the HP all-flash solution.

The only reason we changed from the Hitachi Platform G is that it was getting long in the tooth, and we wanted to get into the flash environment. 

How was the initial setup?

The initial setup was straightforward and we didn't have any issues.

What's my experience with pricing, setup cost, and licensing?

The costs were primarily in line with every other vendor at the time. Year six and year seven maintenance took a drastic jump, which didn't sit well with us. However, at the time, it seemed to be what most of the vendors were doing. But by the end, Hitachi had sort of balanced it out, so it wasn't a huge jump in years six and seven. It was certainly an issue for us in the beginning.

Which other solutions did I evaluate?

We went through an RFP-type process to select a flash vendor, and we're just in the process of implementing that storage today. It was this same sort of process six years ago when we replaced our existing Dell EMC solution with the Hitachi product. Hitachi had a better offering.

What other advice do I have?

I can't say anything about the product itself that was in need of improvement. The areas where we had issues were more along the lines with support and HDS management. For anybody who is interested in this solution, I would say that from a product standpoint, it is fine. The only problem is the support. Anytime we needed support, it was delayed. I'm not sure of the reason for this, but it just seemed like it took a long time to get things resolved.

At the time we did our RFP, HDS did not have an all-flash offering. They do now, but I haven't had the opportunity to look at their all-flash products. Hopefully, it is not just all-flash thrown into a G 1500 Series because you want to build flash from the ground up.

What we found during our recent RFP was that the pricing is pretty close between all-flash and HDD, so while not everybody needs the performance, if you're getting it for the same price then why wouldn't you take advantage of it?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?


Which version of this solution are you currently using?

G 1500
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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