HPE 3PAR StoreServ Review

The most valuable feature for us is the ease of 3PAR's scalability. The tech support structure is also not as clunky as with other organizations.

Valuable Features

The most valuable feature for us is the ease of 3PAR's scalability. We have 330 different organizations within our company; we do anything and everything. That's why scalability of 3PAR is so important to us.

Improvements to My Organization

It provides us with on-demand service. For example, if we win a contract but don't have access to a service facility until midnight, we have to be able to "flood in" suddenly to keep the services running without any downtime. We have to be able to keep the systems running instantaneously and don't have the luxury of, say, a three-month provisioning or a new-chassis swap. So with 3PAR, we're able to provide on-demand service.

Room for Improvement

It needs to provide better customer visibility of what's going on. For example, having access to a customer's ticketing system if only on a real-time, read-only basis could be a perspective that's extremely helpful. It's important that we have clear and open lines of communications with our customers, and 3PAR doesn't provide that yet to meet our needs.

Use of Solution

I first got involved with 3PAR in 2006.

Stability Issues

We have a large number of HP storage products and 3PAR is by far the most stable. We do have a couple of clusters that have normal, standard discs, and these are so stable. We wanted something high-end, and that's why we went with 3PAR. If something goes wrong, we know it's not a hardware issue, but rather the software configuration that's running on it.

Scalability Issues

I'm normally used to reaching the point of a system where you just can't expand it any further and need to do a step change, swapping out a base unit or something like that. With 3PAR, that problem doesn't exist -- you just keep adding to it and capacity grows in a nice, linear fashion. If I want to add just a terabyte, I don't have to add 100 terabytes. Expansion of 3PAR is very, very smooth.

Customer Service and Technical Support

From an ownership perspective, I like the technical support HP provides because they're better engineers. The tech support structure is also not as clunky as with other organizations and there's a better spread of skill-sets amongst techs. So overall, technical support is pretty good.

Other Advice

If you speak to your techies, as opposed to your managers, and ask them how easy it is for them to use and understand 3PAR, they'll say it gets a 10/10. The techies get it and they love it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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