HPE 3PAR Flash Storage Review

It has had multiple drive failures, including one that completely crippled our business until it was resolved.

What is most valuable?

We find the adaptive optimization and dynamic optimization to be the most valuable features.

How has it helped my organization?

This has not improved my organization at all. It has had a direct effect on how we see our storage solution and how critical it really is and how availability is a priority. This product ran great for 6 months until we had our 1st drive failure. After that, it started falling apart and we have had nothing but issues ever since.

We did oversubscribe our drives in regards to IOPS capacity with no alerts of such. This caused us to lose another drive a couple months later, which brought a HUGE performance hit to our business until the drive was rebuilt. Shortly after it was replaced and rebuilt, another drive failed, which completely crippled our business until it was resolved. We were down most of a day because of this.

Since then, I have had too many tickets open to count. I still currently have a ticket open with them that they do not have a resolution. They know the issue. It is 3rd-party firmware on the HBA card in the controllers, which is going to be released in some unknown future release.

We have just received another unit as a PoC to set up Peer Motion so that we can try and update our current production array for a completely different reason, which we have been waiting several months for. We have no confidence in HPE technical support or engineering to update our current production array without any type of outage.

We have replaced FC drives, NL drives, SSD drives, HBAs in controller nodes, and SFP connectors. The onsite CE’s that came out to service the unit have been great, but I find it ridiculous that I can’t run for 1 year without an issue.

What needs improvement?

Only room for improvement would be to just abandon this product line and start with another.

For how long have I used the solution?

We have been using this product for 1 year.

What was my experience with deployment of the solution?

Suprisingly, we had no issues with initial deployment.

What do I think about the scalability of the solution?

We have not had problems with scalability.

How are customer service and technical support?

Customer Service:

They will dedicate resources to help resolve issues. That part was impressive, although to actually get a resolution at times we had to really push.

Technical Support:

Technical support is hard to understand at times and we always had to escalate to level 2 or 3 or engineering. I have even had escalations to Lab still with no real resolution.

Which solution did I use previously and why did I switch?

Previously, we used Dell EqualLogic and switched because of some minor instability issues that we had, which, looking back now, were pretty petty. We actually pulled them from storage and powered them up to resolve stability issues with the 3PAR array.

How was the initial setup?

The setup was fairly straightforward, once given the proper documentation and we had knowledgeable people onsite. Our initial HPE people that we had out to help show us best practices and usage were ridiculous. The HPE person we had out that did the physical installation, unboxing, racking, and initialization of the array was good.

What was our ROI?

We have experienced absolutely no ROI. We have lost money due to these arrays.

What's my experience with pricing, setup cost, and licensing?

STAY AWAY. They will give you a book for an invoicing quote.

Which other solutions did I evaluate?

We evaluated several other products and we were over sold on these arrays. At the time, we looked at EMC, Dell Compellent, Nimble, and IBM. At the time, HPE sales sold us what appeared to be a superior product, but that was really not the case and was a mistake.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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