HPE 3PAR StoreServ Review

The 3PAR build-in reporting features were the answer to all our reporting woes; Customer support is a perfect 10.

What is most valuable?

The reporting features on the 3PAR are one of the most valuable features in a flexible and intuitive web-based tool.

How has it helped my organization?

Reporting has always been a challenge for our company. Add-on tools for reporting purposes are often expensive and require additional configuration. The 3PAR build in reporting features were the answer to all our reporting woes. We are now able to report as often as we would like, including automated report generating.

What needs improvement?

Storage migration features. Comparing the 3PAR to IBM’s SVC, storage migration could be much easier to perform if there are lessons to be learned from IBM’s brilliant product.

For how long have I used the solution?

I have used this product for the past 2-3 years at various clients including various models of the 3PAR.

What was my experience with deployment of the solution?

No issues encountered. An HP 3PAR business partner performs the implementation with 24x7 support from HP.

What do I think about the stability of the solution?

No issues encountered. The product performs as advertised.

What do I think about the scalability of the solution?

One of the key features of the HP 3PAR storage array is the ability to scale and the ease by which this can be achieved.

How are customer service and technical support?

Customer Service:

Customer service would get a solid 9. 24x7 support is available however this might vary depending on geographic location. Best to check support with the local HP offices or local business partner.

Technical Support:

Customer support would be a perfect 10. The technical support staff are VERY knowledgeable and another key feature would be the call-home feature which comes with a 3PAR.

Which solution did I use previously and why did I switch?

Yes. The cost of scaling up was far too high. When compared with the 3PAR, there has been huge cost savings which resulted in the ROI being achieved.

How was the initial setup?

The initial setup was straightforward. HP’s business partner assisted with the installation and were able to get the 3PAR up and running in very short timelines.

What about the implementation team?

The vendor team (business partner) would get a perfect 10. Their expertise showcased their commitment to brilliant customer service.

Which other solutions did I evaluate?

We considered an EMC VNX as well as an IBM XIV.

What other advice do I have?

The product is definitely worth considering. As mentioned before, onsite support might be limited due to geographic location (only if you live in a very remote part of the planet) but generally the product satisfies most if not all business requirements. We are hoping to implement Flash storage. Flash storage is becoming more cost effective and the performance benefits are well documented when using flash storage.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More HPE 3PAR StoreServ reviews from users
...who work at a Financial Services Firm
...who compared it with HPE EVA
Add a Comment

author avatarit_user107568 (User at HPE)

Hi Zane - since this is my first comment, I want to do a quick intro. From my screen name, you can see I work for HP Storage (and have for 25 years - before RAID!). I am very active in social media and also manage our hp.com storage blog (www.hp.com/storage/blog).

I really appreciate you taking the time to do your review. And I'll share your suggestions for improvements with our product management team. If they have specific questions, are you willing to chat with them?

Thanks again!

author avatarit_user187878 (Product Manager at a tech vendor with 10,001+ employees)

Thanks for the review, I would love to hear more feedback about the built in reporting. Please connect with me on LinkedIN

author avatarit_user187086 (Associate Infrastructure Manager at a tech services company with 10,001+ employees)

Hi Calvin @HPStorageGuy

Sure, please feel free to email me. My email is provided. Thank you.

author avatarit_user107568 (User at HPE)

Hi Zane - I actually don't have access to your email as IT Central doesn't give that to vendors (probably good for you!) My email is hpstorageguy at hp dot come. If you haven't connected with Ivan on LinkedIn, I'm happy to help connect you with him and the HP 3PAR team!

author avatarit_user107568 (User at HPE)

I've said this in other comments but didn't want folks to miss that HP 3PAR All-Flash won the All-Flash Product of the Year Award from TechTarget. I have a blog that talks about it. http://hpstorage.me/19Cw9a8