We need performance and this provides it. We also need affordable prices -- both at sales and post-sales -- and maintenance.
In terms of technical support, our local HP team supports my requests and I know we can turn to them to understand our issues.
In terms of the technology itself, it's not much different from other technologies. But what sets it apart if what happens after the sale -- maintenance and support.
We also need speed, and this provides it. We have strict SLAs, and 3PAR allows me to put the right people together very quickly.
Room for Improvement
I'd like their technical support to be better. If we need to go to level three, there isn't always someone locally and it can be time consuming to get someone with the right skills.
Use of Solution
We installed it 12 years ago, moved to NetApp, then back to HP because of the maintenance costs.
It works 24/7. Our core business are our hospitals and clinics, which means we can't waste time on data center or service issues. So the real value is the 24/7, constant stability.
We've been able to implement it in both small clinics and big hospitals. It's scalable so we can manage it from the same data center with protected investments.
Customer Service and Technical Support
They support my team. We get second-level support from our local partner and third-level support from HP directly.
It was a straightforward migration.
If it is a first time investment, it's no problem. If it's a migration, then you need to take care of the migration risks as well. There should be no data loss because migration is risky.