HPE 3PAR StoreServ Review

The features I like are the reliability, the cost, and support.

What is most valuable?

The features I like are the reliability, the cost, and support. It is quite an expensive kit, but the support we get and the reliability is what we pay for, and that's important to us.

How has it helped my organization?

The scalability has improved our organization. We can add to it, and we can future-proof it in that regard. It's flexible in that we can grow it or shrink it as our business demands require. It allows us to be flexible. Since we do have peaks and troughs in our data storage, we need to be able to either add, take stuff away, move things around for projects, and that's just what they can provide.

What needs improvement?

I would like to see, obviously, regular disks and more storage on them. I would like to be able to fit more data into the same amount of space or smaller. That's always where disk storage is going to go. They continue to innovate on the disks, bigger capacity disks in the same amount of space so we can get more storage for the same amount of room of physical space.

What do I think about the stability of the solution?

The stability is excellent. It has been very stable, and we do give the storage quite a good workout. It's busy all the time, most of the day, 24/7, most of the weekends. Our account manager says it's one of the most worked three-part storage devices he's seen. We do use it a lot. It's been perfectly stable, and we have, “touch wood”, not had any particular bother with it.

How are customer service and technical support?

We absolutely have used tech support, and they have been great. They're very good. Luckily we haven't had many issues, but when we do, we contact tech support. They're usually very good at getting back to us, because it's automated tech support. They will actually call us, and tell us there's a problem before we even notice it ourselves.

Which solution did I use previously and why did I switch?

We were using an HPE product, and that basically folded, as it got quite old. We went and looked around in the market for what is current, and HPE came along and said, "We can do that. Our replacement for this unit is now the HPE one, and this is what we recommend." We got some consultancy from them just to go through our requirements and our needs. They did lot of graphs and showed that it was right for us. It was recommended to us by them.

Which other solutions did I evaluate?

We considered Dell before HPE. We chose HPE due to its reputation. We had a relationship with HPE previously, and actually they were able to come in and recommend, and actually spend time with us to sit down and ask what our needs were, analyze, project and give us both sets of figures of what we need, how quickly to fulfill them, how long it would take, and that sort of thing. They were able to come in and do this. Other vendors really just tell us, "Here's what you'd like." That certainly won't do as we need to have some details in pre-sales. This solution does fit our needs very well. It is flexible, and we get good support with it. It's stable, and it works, and so I'm happy with it.

What other advice do I have?

When looking for a vendor, look for reliability, backup, support, and reputation. It's got to be someone we know who has a good reputation in the industry. We do go with some newer sort of vendors as well, but we like HPE for their reputation. We know their stuff is good because we've been using them for years.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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