What is our primary use case?
It runs all our tier one and two apps. Right now, we are replicating between two 3PARs and two different data centers. We use for our tier one and two apps, so they can do failover, synchronous replication.
We have been running 3PAR for three years. It was running well until we tried to split our two 3PARs and put them into two different data centers. Then, we had a lot of problems.
How has it helped my organization?
I do not think it has changed the way that we function.
When we were having problems, it actually hurt us. Before that, we did not have any problems.
What is most valuable?
The most valuable feature when we purchased it was that it was a four-node system. However, the throughput knowledge should be a lot better than what we previously had (EMC).
What needs improvement?
A lot of tasks, you have to manually set up. They need to already have them set up and working. Then, you can just go in and tweak them if you need to. There are a lot of things that we did not know that we needed to schedule and make happen, and that is what we found out six months ago.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Stability is a little lower than EMC, because of the problems that we have had. We ran EMC for the last 10 years and never had any problems with it.
What do I think about the scalability of the solution?
We have not scaled it up yet.
How are customer service and technical support?
We worked with technical support for six months to get the splitting 3PAR issue resolved. We met every day, until it was finally resolved, but it took six months. It was good that the issue was resolved, but we were disappointed it took so long.
Which solution did I use previously and why did I switch?
3PAR was quite a bit less money than EMC, and that was one of the deciding factors.
We switched because of the cost and 3PAR's four-node system, because they said we should get more throughput from the four-node system, since EMC is a two-node system.
How was the initial setup?
3PAR is more complex to set up and start than EMC. There are a lot more things that you have to do and know that you need to do. Where with EMC, stuff sits there and runs.
The initial setup only took a few weeks to get it going. However, this is when we found out there were a lot of things that we did not have set up right. We just got these fixed about six months ago.
What about the implementation team?
HPE assisted us with the initial setup, but they did not tell us about all these other things which needed to be done.
What was our ROI?
For the amount of downtime that we have had, I do not know if it was a good option. We might have been better to spend the extra money and stay with EMC, therefore not experiencing any downtime.
What's my experience with pricing, setup cost, and licensing?
Purchasing maintenance: You can't get software maintenance from a third party. You have to do it from HPE, which is a letdown.
Which other solutions did I evaluate?
We did not evaluate other vendors.
What other advice do I have?
Evaluate if the money savings is worth it. One of the problems that we have had is HPE spec'd it out for us. They underspec'd it, so this was one of our problems with performance. It did not have the amount of drives in it that we needed.
Pay attention to what you are spec'ing out and make sure that it will meet your requirements.
It is a good product, but it is very software driven, and it has some software problems. That will be our challenge going forward. Once we go out of maintenance, how do we keep the system up-to-date software-wise, if we have problems purchasing maintenance?
Most important criteria when selecting a vendor: Cost is definitely part of it and reliability has to be there. When you buy something, you do not know what you are getting until you purchase it and put it into production. We did not do any type of try and buy. It was just off the word of the vendor.