What is our primary use case?
We use it as a shared storage solution for a virtualized environment. It is not for complex business needs. It is really just for storage, and not even a very large amount of storage: between 20 to 40 terabytes.
We have used it in three environments. We were not happy with the performance initially, because it turned out the system was initially designed for Fibre Channel, and we needed iSCSI. So, we used the iSCSI configuration option off of 3PAR. This was probably when 3PAR was purchased by HPE, but the performance were extraordinarily bad in terms of I/O capabilities. It took a long time to obtain HPE's help and resolve the issue. This was for iSCSI in the context of VMware for shared storage.
How has it helped my organization?
The product is not for us. We deploy solutions on-premise. We use this product for one of our customers.
What needs improvement?
We would like to see better support for iSCSI.
What do I think about the stability of the solution?
After being properly configured, it has been a very stable product.
What do I think about the scalability of the solution?
Our systems are fairly static once they have been deployed.
How are customer service and technical support?
Their technical support is bad. I would rate it as a two out of 10.
After we insisted for quite some time, then we did receive good support. However, it was a bother, we would have liked to have known initially that the system was not designed for iSCSI.
In the end, we ended up selecting something else.
Which solution did I use previously and why did I switch?
We were previously using multiple vendors. We switched to 3PAR for more performance, reliability, and we had challenges with MSAs (low-end storage).
How was the initial setup?
The initial setup takes about two days.
What was our ROI?
I have not seen any ROI so far.
Which other solutions did I evaluate?
We evaluated Nexsan. However, we wanted to stay with HPE.
What other advice do I have?
Be extremely careful if you want to use the iSCSI feature of the 3PAR. It was not designed for it initially.
We were using low-end storage from HPE. I was hoping to get something a bit midrange in their storage, in terms of price with the reliability. I am still hoping that it will be reliable despite poor initial performance previously. As the problem was fixed, I am hopeful it would be reliable in the long run.
Most important criteria when selecting a vendor: We need something stable and reliable in the long run. Our contracts are at least five years, and they can be extended all of the way to seven to 10 years.