ArcSight Enterprise Security Manager (ESM) Review

When I am facing a problem such as transaction fraud, we can investigate using ArcSight by tracing the log through its correlation. They need to fix some bugs and increase the search speed.


Valuable Features

The dashboard is the most valuable feature for us as it can show a lot of information about real-time incidents.

Improvements to My Organization

When I am facing a problem such as transaction fraud, we can investigate using ArcSight by tracing the log through its correlation.

Room for Improvement

They need to fix some bugs and increase the search performance speed. Sometimes there are issues when I perform log correlations.

Deployment Issues

We have had no issues with the deployment.

Stability Issues

There have been no stability issues.

Scalability Issues

We have had no issues scaling it for our needs.

Customer Service and Technical Support

Customer Service:

5/10

Technical Support:

5/10

Initial Setup

The initial setup was quite easy and straightforward.

Implementation Team

I work for a reseller, and we set up ArcSight for our customers, and I am learning a lot about its architecture.

Other Solutions Considered

For SIEM, I think HP ArcSight is a leading competitor alongside Splunk.

Other Advice

You need to learn about architecture and practice more before implementation since this product is not easy to learn and takes time to master.


Which version of this solution are you currently using?

5.5
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More ArcSight Enterprise Security Manager (ESM) reviews from users
...who work at a Financial Services Firm
...who compared it with Splunk
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