HPE BladeSystem Review

Good interface for straightforward management.

What is most valuable?

The blades have been reliable. They are powerful and flexible. Those are the key features for me.

How has it helped my organization?

Reliability means more uptime. We don't get so much dysfunction in the business. Flexibility and memory are good. Managing has been fairly straightforward. It's got a good interface to manage. I don’t have anything bad to say.

What needs improvement?

There is nothing much to improve, so long as they carry on with the basics of user views and reliability. There have been steady improvements, but not drastic ones. We have seen steady improvements which have been good for us.

What do I think about the stability of the solution?

All good.

What do I think about the scalability of the solution?

All good.

How is customer service and technical support?

I have used it occasionally. It's “okay-ish”. It's always a pain going through the first line of support, particularly when you know what the problem is. You still have to go through all the formalities. I get the answers I need eventually. Sometimes it takes a bit longer, or you have to go through more steps than you hoped for. In the end, they get to it. It probably has a few more layers than other technical support I’ve used. I have been able to get to engineers faster and more directly with other vendors.

How was the initial setup?

I was involved in the setup. It was good. We had someone from HPE come in to help us and that was useful. You have to learn the product and use it. It was a straightforward installation.

Which other solutions did I evaluate?

We've got Dell blades. I'm a little bit more biased because I've used them and I'm more familiar with them. I still prefer the HPE blades. We chose HPE over Dell because the interface manager seemed more intuitive with HPE. Dell didn't seem to put it together as well.

What other advice do I have?

For what we use blades for, it was, and still is, the best solution. Although this is a great solution, you still need to look at the rest of the infrastructure to make the most of it. It's not just blades. You have to look at networking. You have to look at your storage in order to make the most use of it. It's taken us a more time to realize this. You want a whole solution. You have to look at it from end-to-end.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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