For HPE Hyper Converged 380, the added value is not having to buy multiple elements – servers, hard disks, memories, CPU, cables, and software – because you have to unpack it, install it, and update the firmware. You have to do it all by yourself.
With this solution, I buy everything together, pre-packaged, pre-installed, and in just 15 minutes, it's installed. It just asks a few questions about IP address and user passwords, and everything is installed. You don't need to have experts in servers, storage, and networking because an IT generalist can do the installation. That's why it's good in remote sites, remote offices, lines of business, and deployments. That is the real added value of this solution.
Room for Improvement
I would like to see improvement in the hardware underneath it. Currently, it's a Gen9 DL380. One day, there will be a Gen10 DL380 and maybe they will have bigger or smaller sizes.
The HE380 is already a good step forward with the first product, which was the CS250, which was really cool. It was just a 2U box (chassis). It had a lot of performance in there, but not that much flexibility on the storage and VDI side.
HPE CS380 is really spot on. It is the right answer from HPE to give you more flexibility. The next thing will be newer, faster hardware, more flexibility, and more options to get even more flexibility.
This solution is a DL380 server which is already the best-selling server in the last 20 years in the world. It is proven technology, so I'm quite confident that the technology and the hardware are proven. It is good. It is rock solid.
Customer Service and Technical Support
I've been in IT a long time, so I realize that by attending conferences, such as a recent one, it’s not just for the announcements. For me, it's more of a networking thing, shaking hands, and getting to know people. At these events, you can meet the developers and the product managers. It opens up doors so you can become more independent of that one phone number. It’s quite important knowing people.
If you do the networking, you feel that the service you get is top notch.
You get even more service. It makes it easier to get to the second and third line of support because you know what you're talking about. You get more information than just the marketing fluff. I know what it's about because I'm able to communicate directly with the hardware and software guys and the product managers.
One of my things I do in my company is publish a technology blog which is quite technical for the type of audience that I have. There is there an article in the blog about how to install this solution in 15 minutes. My nine-year-old daughter can do it.
Other Solutions Considered
In my pre-sales role, I see other customers looking at competitive solutions, be it Intel, EMC, or Nutanix. They all have some strengths.
The Nutanix solution is cool, because it's simple. But it's software and I'm not convinced about any of the hardware underneath it. Some people say, "Yeah, the hardware's not important." However, I have some real-life scenarios, cases with customers, in which it was proven that they had the software, they had the hardware, but they had a hardware issue and the software screwed up.
I prefer to go for the HPE solution. This is not because Nutanix is bad, but they are just a software company, independent of the hardware. I feel more confident with HPE because I know they build the hardware and the software. If I have a problem, I can contact one person with one phone number and I can make contact. I know the hardware guy and I know the software guy.
With Nutanix, for instance, this is not the case. They also say, "we have one phone number," but if they have a problem with the rate controller in their server, they have to call Dell or Lenovo. They have to escalate the case. They are not going to be able to solve my problem. They are going to escalate it.
I'm with HPE. I know that HPE will solve my problem directly.
Disclosure: My company has a business relationship with this vendor other than being a customer: