How has it helped my organization?
They could probably improve an organization with just about anything. It is all a matter of ease of use, ease of the implementation, etc. From that perspective, I would like to think it has been able to accomplish what people want done in an easier way, so they can get other stuff done.
What is most valuable?
- The all-flash arrays, today people really want them.
- Their hybrid stuff is great.
- They do a good job of helping people do storage in a very simple way.
What needs improvement?
There are customers who want to do some different things with the Microsoft Resilient File System. There are some customers who want to do different types of connectivity. I do not know if I would call that an improvement, necessarily, because if you want that, you should get a different product.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
We have not had any issues whatsoever from our customer base.
I have heard of one customer who had a catastrophic failure. I do not know if it was caused by the product or something they did. From our perspective, the product is very stable.
What do I think about the scalability of the solution?
It fits everywhere. It just depends on what the customer is trying to accomplish. If you are somebody who needs 30 petabytes of storage at rest, it is probably not the right thing to do. If you are somebody who is trying to grow a virtualization implementation of some sort, and you just need storage which keeps growing, that is where it should go. We have used this product in all of those environments, and we have also used different products at the really big end.
How is customer service and technical support?
They did something very well that most people fail at, they created raving fans! The way they did that was by creating a good product, but more importantly, they created a tech support who supports more than just their product. If you called in and you had VMware trouble, most people would say, "That is a VMware problem," but they would get a guy on the phone who knew what was going on with VMware and help you.
That was the number one thing which made us approve of it. After that, it was just their innovation; their continuing to just keep up with everything.
Since they were acquired by HPE, I cannot speak too much about the technical support. They did have everything down better than anybody else. That was what drew us to them.
What's my experience with pricing, setup cost, and licensing?
If you are a super small company, the product is probably not right for you. It is out of your price range. Anything from mid-SMB up to enterprise, it is absolutely the right product.
What other advice do I have?
I am giving it a 10 out of 10 because I can't think of a reason why I would not. The product is good and always has been.