What is most valuable?
Availability (AL4) is key. We are a 24/7 shop and we have customers all over the world who require 24/7 transaction access. They need to pay, process, or make transactions for whatever service they need. The HPE NonStop solution is rated with the highest level of availability in the industry.
How has it helped my organization?
We are a 24/7 shop, so availability is very important.
What needs improvement?
The products/systems are the best of the breed. But this is diminished by the software vendors who seem to make the solution very expensive.
Maybe HPE should deal with all the software vendors directly and negotiate more customer friendly pricing.
For how long have I used the solution?
I have used this solution for 17 years.
What do I think about the stability of the solution?
We did not encounter any stability issues.
What do I think about the scalability of the solution?
We did not encounter any scalability issues.
How are customer service and technical support?
I would give technical support a rating of 10/10.
Which solution did I use previously and why did I switch?
We did not use a different solution previous to this one.
How was the initial setup?
The initial setup was straightforward and HPE support was great. The Global Customer Support Center (GCSC) and the technical support database are well updated.
What's my experience with pricing, setup cost, and licensing?
The NonStop system is well priced, but the software that runs on it is quite pricey. Maybe HPE should deal with all the software vendors directly and negotiate more customer friendly pricing. Depending upon where you are in the world and what currency you use, this can really become an issue.
Which other solutions did I evaluate?
Nothing else compares to this solution. We never evaluated anything else.
What other advice do I have?
If you have a 24/7 shop and availability is what you are looking for, then buy HPE NonStop.
Which version of this solution are you currently using?
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