What is our primary use case?
The Primary use case for HPE Primera is moving and storing high performance databases and core infrastructure, virtual machines, SQL databases, et cetera...
This is an on-premises solution because right now it is not popular among customers to use hybrid or cloud solutions in the Georgian Republic. Today, it is not common to move compute and storage sources onto the cloud. I don't know what happens in other regions like Europe, but in the Georgia Republic it is not popular.
What is most valuable?
The features that I have found most valuable are the artificial intelligence for the storage inside of the software and firmware because customers do not like functionalities that require manual interruption. This feature is very good for the technical work required to move from manual interactive to automatic, because when solutions provide suggestions, improvements, or notifications, and you can click them automatically, this is a good solution.
What needs improvement?
There really isn't any aspect of the solution that needs improvement for the customer other than its price.
It is a very good solution, but the Georgia Republic is a very small country and customers in both the government public sector and in the private sector do not have money to purchase enterprise or high performance solutions. They are looking at mid-range or mid-class solutions.
I can say that they need to simplify the solution. In SimpliVity, they need a lot of integration with virtualization technologies. For example, putting some add-ons or plugins in vCenter. vCenter is a management software of VMware virtualization.
Secondly, it would be better if they cold simplify the deployment of Primera. Thirdly, if you have already purchased Primera and you need to scale your infrastructure and you are thinking of buying more hardware disks, you will need to purchase the Rebalance Service from HP Enterprise. They need to improve that methodology.
The customers need solutions that do not require a lot of administrative tasks.
For how long have I used the solution?
I have been selling HPE Primera for approximately one year.
What do I think about the stability of the solution?
In terms of stability, it works without any issue. Primera is a new generation of HP Enterprise 3PAR version, whereas 10 years ago it was HANA. 3PAR generation works very, very well without any issues, without any problems.
What do I think about the scalability of the solution?
Regarding HPE Primera's scalability, if we are talking about the high-end versions, we can scale it up without any issue. It depends on the scalability of the customer.
How are customer service and technical support?
First of all, it depends which support model the customer purchases. If they are buying a foundation care with its low level of support, then you need to create a case manually and you need to write and contact customer service. If you are buying the Proactive Care Service, the guys from the customer service and support are very, very good. With Proactive Care Service, they contact you when you need to upgrade your firmware, etc... At all time HP Enterprise support works very, very well with Dell.
How was the initial setup?
The initial installation, setup, and deployment were simple for Primera, versus other hyper-converged infrastructure.
HP Enterprise, simply with your Dell Technologies VxRail and HCI solutions, has done its job very well job, because you can deploy and start up your services and your new infrastructure in one or two days. One day for checking the specs and one day for deploying the whole infrastructure. This is because the solution is inside of the solution. Meaning the virtualization is already pre-installed, and they have already done the job.
Each customer is looking for high-end solutions. They may decide to purchase the Primera solution partly because of its installation and deployment. If it takes two days as is the case for HCI and three days in the case of Primera, there is no problem for the customer. It depends on the customer and their mindset.
What about the implementation team?
We sell the products and we are doing the installation, deployment, integrations, and all the servicing.
We are also responsible for the maintenance of the product.
What's my experience with pricing, setup cost, and licensing?
With HPE Primera there is no additional cost, but it depends what configuration we are talking about. If we are excluding support, it is very expensive. There is no showstopper for prices, just support or service. We are a Platinum Partner of HP Enterprise so we give quotes and configure HP Enterprise solutions. I don't know what happens in the US market, but in Georgia it is very expensive.
It is expensive if compared with Dell Technology.
Which other solutions did I evaluate?
In the Georgian Republic there was an opportunity to sell Primera, but there was a battle between Dell Technologies and HPE Primera. Dell Technologies Unity Series won because of their low prices. Although their were no problems regarding their technical requirements, Dell won it with prices. This is because Primera is very expensive, but it's a very good solution for customers.
In terms of HP Primera versus, for example, Dell Technologies' Unity, the advantage of Primera is that inside their operating system, inside its firmware, they have already deployed a network storage cluster functionality and application functionality. In Dell Technologies, if we are talking about their Unity solutions, they only have a replication functionality and you must buy additional hardware. Only then can you deploy the storage cluster configuration. So this is an advantage for Primera.
What other advice do I have?
The Primera product line has small and mid-size versions for mid-range customers, and they also have a high-end version. It depends on the customer.
In the Georgia Republic customers do have very critical data, and they must store that very critical information in a storage solution that has high availability. By availability, I mean that the hardware works very well and there are no issues with the software or the hardware. That is the reason why we are selling Primera.
Overall, Primera gives high performance.
On a scale of one to ten, I would rate HPE Primera a 10.
Which deployment model are you using for this solution?