What is most valuable?
I like the centralized systems, and I like the fact that they’re rugged. When they get delivered to you, there are no failures and they’ve already been tested and ready to go. For us it was important because we had to install about 20 of them in one week.
How has it helped my organization?
It’s more an Intel advantage. The fact that the Gen9 relies on the latest CPUs from Intel, it’s a very high density of processing power that serves our needs greatly.
What needs improvement?
By default on the Gen9 server, they remove the screenports and USB ports in front of the servers, and you have to purchase them. I didn’t know that beforehand. Now, when I troubleshoot things I have to connect things in the back. The new design should fix that.
What do I think about the stability of the solution?
Out of the 40 servers we’ve added, there’s only been one incident of a hardware issue in almost three years. It was resolved very quickly.
What do I think about the scalability of the solution?
Very good. Our business model relies on high scaling of code and adding servers to support that. For us, we need that sufficient processing power, which has been very good.
How are customer service and technical support?
If anything, they’re over-caring – they’ll chase you down if they see any problem. We had an issue opened and they really made sure it was resolved.
Which solution did I use previously and why did I switch?
Growth – our biggest problem is spontaneous growth. We sign new customers and our processing requirement levels spike, and we needed to meet that demand.
How was the initial setup?
Very straightforward – we got them out of the box, racked them and they were good to go.
Which other solutions did I evaluate?
Oracle Sun Servers and IBM. Based on past experiences (we’ve used both, and were previously a mixed environment), they weren’t quite as stable as HP.
What other advice do I have?
It’s good, but the display ports are ill-designed.
We look for stability when choosing a new vendor. It’s extremely important to us. But, find a local partner to make sure that you make the right choice. I’m from Montreal, so I use ACCII, so build your order to fit your needs. Understand all the options available to you to fit your workload, not the other way around.