HPE ProLiant DL Servers Review

We only have support staff in North America and in Europe, so it enables us to offer support globally in our other offices.


What is most valuable?

The most valuable features for us are remote management, high load, and resilience. We're a small team but we have servers in Moscow, Milan, and other places. This is a solution that allows us to be in those different places.

How has it helped my organization?

We only have support staff in North America and in Europe, so it enables us to offer support globally in our other offices. If there's an issue in the Sydney office, we can log on remotely, needing very little work. The main benefit is less manpower, which means that if there's an issue at 3:00 in the morning in the US, I can do the work rather than having to get somebody else to do the work.

What needs improvement?

I'd like to see more features in the iLO as it currently only provides a basic overview. Sometimes the part or serial numbers are missing, for example. We've had issues where power supplies or hard drives have become defective and the information gets pulled back into the error logs. We then have to physically look into the server. This is highly inconvenient and an annoyance which could be solved with more iLO features.

What do I think about the stability of the solution?

We get the odd hard drive or power supply or general failure issues, but there aren't major stability issues we've noticed.

What do I think about the scalability of the solution?

If we've got clusters with a specific chip set, we can't easily introduce more once the chip becomes end-of-line. We have to build an entirely new cluster and migrate things over with the way we've implemented it.

How is customer service and technical support?

We have technical support through a third party and through HP. It seems relatively straightforward -- just go online, fill in the details, and you normally get contacted in 30-60 minutes.

Which solutions did we use previously?

I've primarily been with HP throughout my career. I've used IBMs and Dells in the past, very briefly, but I've never really got on with them. I find that the support and the tools that come with HP servers are far better.

How was the initial setup?

I've only been with the company about 18 months. The majority of the setup was done prior to me joining.

What other advice do I have?

Make sure you get what you actually need rather than overpaying for something. Consider the different chips and memory that you can buy off the shelf. Make sure you're not over-spec or under-spec. Take your time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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