What is most valuable?
The nice thing that we have with the whole ProLiant platform is there's a lot of commonality among the platform. We buy enough servers such that we always have spare parts on hand. When we do need spare parts, HPE is quick to provide them to us. Likewise, when we have issues that require more technical support, the support from HPE has been pretty top notch.
How has it helped my organization?
The way that we have used the ProLiant platform within our business, being that it's such a widespread usage, it gives us the capability to develop in-house expertise with those systems, provide assistance to our 300+ divisions when they have issues with either their system or they need some sort of help internally. We have the capability and the knowledge to reach out to them from a global IT team.
What needs improvement?
I would say that it would be nice if there was a more streamlined approach to getting drivers or looking up system information from HPE's website. That's the one thing that I did appreciate on the Dell side, you put in a serial number, you see the exact build, you see all the drivers associated with that machine. That is probably the only thing that I see missing from the HPE side is a very easy to use method to get this. It does exist, there is a method to get the information, but it's not as streamlined.
What do I think about the stability of the solution?
I want to say if we've had any issues with stability, there's always going to be issues that servers encounter. The nice thing with the ProLiant series is that you also get alerting as to the health of the system. That has helped us to stave off any issues with those servers or services because we are able to get a transition to another host or we're able to repair it within a timely window before it goes bad.
What do I think about the scalability of the solution?
Everything is scaled out exactly how we always anticipated it to.
How are customer service and technical support?
We have used it a couple of times over the last year. We had an issue with some disk platform extensions on a number of ProLiant servers. HPE was able to quickly diagnose the issue and get us back up and running.
Which solution did I use previously and why did I switch?
Within our IT group, we do have some older HP UX Blade infrastructure. We do have some other platforms such as Cisco's Unified System. Not much else besides that.
How was the initial setup?
Initially within my company's IT space, I was not involved with the initial decision to go with ProLiant. I'll be honest, I came from a Dell background. The division that I had worked for prior to our globalization in our IT group was primarily Dell. There have been a number of elements to using HP's that have been more beneficial from my point of view.
What other advice do I have?
I always have colleagues who are looking to implement new servers within their divisions. As part of my responsibility, I am the conduit by which divisions can seek out additional assistance for getting servers. I am in that space a lot. I typically go over the benefits that we see within our global IT group and explain to them the efficiencies that can be seen by going to the ProLiant platform. Showing how the system can provide good alerting, good stability, and explaining that within the global IT group, if they have additional concerns or needs, that we can support them because we use the platform.