HPE ProLiant DL Servers Review

The server hardware is valuable and it works. Some of the drivers cause crashes.

What is most valuable?

The server hardware is valuable and it works. It's a server platform. It's comparable to everything else on the market. It works in a pretty reliable fashion.

How has it helped my organization?

As a cloud service provider, we have to provide compute to customers with reliable hardware support.

What needs improvement?

I can't think of any new features I would like to see. I'm really happy with it. I know that they're moving towards OneView.

It's a server. You plug it in and it does what it is supposed to do. It’s compliant with the HPE server line because they assemble all of the drivers that they install. The drivers have typically been extremely buggy, but we removed them from our builds. I would be nice if those drivers weren't causing critical system failures every other version, but it doesn't affect us anymore.

What do I think about the stability of the solution?

The platform stability is good. There are some drivers that are extremely unstable.

What do I think about the scalability of the solution?

It's a server platform, so it's not getting more or less scalable than anything else. It's not like Flexpod or other architectures.

How are customer service and technical support?

We've called technical support for broken programs and things like that. It really depends on who you get. There are some HPE support staff who are really, really good and there are some who are atrocious. It is really hit or miss, depending on which product you call in for. For the 360s, the support has typically been pretty good and the engineers will come on site are helpful for us.

Which solution did I use previously and why did I switch?

We do a lot of server cycling, every two years or so, and we evaluate it. Our work platform allows us to standardize. It's been HPE during the time when I've been here.

How was the initial setup?

They used the DL client before I started. I've been with this company for four years. As a service provider, we install the product for our customers.

Which other solutions did I evaluate?

We are doing another evaluation cycle right now. We will be evaluating Dell, Super Micro, and UCS.

When choosing a vendor, honestly, it’s the support that I’m looking for. Everyone gets their hardware from the same couple of places in Taiwan or wherever. What really matters is being able to get the hardware delivered on time. We've actually built relationships with the manufacturers and vendors for support. If we can't get things replaced in a timely fashion, then we have to get our heads around it and say, "I know we're a five grade data center, but we may be down for another 12 hours, or whatever, because we can't get the part in". They chose HPE before I got to the company. We've continued to work with HPE because we've had a good relationship with them. Maybe 80% of our servers, our server hardware, our storage hardware, and switches, etc. are HPE.

What other advice do I have?

It is solid hardware. I'd give them a list of the drivers to rip out before the builds. I've done that before, actually, because most of the drivers that I'm talking about cause hard crashes. The will cause a blue screen, and that impacts customers. Some versions are safe, and some versions are not safe.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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