What is our primary use case?
My primary use of this solution is for mathematical models that we develop and buy. The mathematical models are being bought from companies like Siemens, General Electric, SMS, and DMAC Group. Primarily these companies give us this software, we buy it from them, they make mathematical models for steel plants and we also make our own models.
I also have around 40 portals that I'm running on that I had developed and maintained. I use the DL servers to host the databases and the portal.
How has it helped my organization?
We make steel and the manufacturing also requires software. These servers are the ones that we prefer. Since the beginning, we were tied with HPE and I have an annual maintenance contract for all of my servers. I have around 3,000 computers, 800 are servers including Alphas, from HPE. I have very few Dell EMC servers. I don't prefer Dell EMC primarily because the availability of the service engineer is not like HPE. It's not weird that Dell or IBM servers are not as good as HPE. Because I have the facility, the advantage of HPE is that they have been here since the beginning and so I prefer HPE. Since it's distributed across India, a very large area of almost 30 other square kilometers, I cannot house every one of them in one common platform. All of my Oracle lower databases or HPE server databases and all of the software I've accepted all the Alphas and even I use Windows platform operating systems. These particular servers have served very well.
What is most valuable?
Stability and a lower failure rate are the most valuable features.
What needs improvement?
I would like to see more of a hard drive base.
IT keeps on changing the versions of their products. There have historically been great differences in time than when the G server, the Gen8, nine, and now 10 generations of DL ProLiant server have been available, the time differences are much less. Specifically for G9, G10 even less than one year, now there is no way people like us will keep on upgrading servers without having proper ROI. HPE needs to allow us to replace the CTUs of a higher generation.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It is quite stable. They do not fail easy.
What do I think about the scalability of the solution?
DL3 is not scalable. You cannot scale them versus replace scalable hardware, like going to Itanium servers.
How is customer service and technical support?
I have not needed to contact their technical support.
Which other solutions did I evaluate?
We also looked at Dell EMC and IBM. The most important criteria when selecting a vendor, apart from costs, is service. Service will ensure stability.
What other advice do I have?
I would rate them eight, primarily because of the service that they provide and stability that the hardware gives.
For any other person who wants to buy any hardware, the first thing that he should look for is who is going to support him locally. He should then evaluate cases of the availability of that particular vendor's hardware. Buying any such systems is not a big task. He should see if he can maintain these servers in the long run. By long run, think ten years. He should be comfortable with the people that are going to help maintain and comfortable with the equipment that he's going to buy.