HPE StoreOnce Review

It is part of an initiative to unify our solutions with one vendor. I would like to see automatic restore.

What is most valuable?

We hope to unify all our solutions, so because our storage is HPE and all our services are HPE, we also need to use StoreOnce for our backup. It has good features.

How has it helped my organization?

Support is the main thing. If we have any issue, it’s easy for us to track or investigate it, because we don’t have different solutions from different vendors. This is the main benefit we are getting.

What needs improvement?

I would like to see automatic restore and monitoring tools like a dashboard.

For how long have I used the solution?

We started using it in 2015.

What do I think about the stability of the solution?

We have had some issues. We are working with HPE to solve all the issues. For example, when we try to restore, other solutions have automatic restore.
Currently, we need to do it manually and it takes a very long time. This is a critical issue, but we are working with HPE on it.

Also, the hardware is from HPE and the software is from another company that is part of HPE and this causes some problems. So, if we have any issue with the hardware, it’s solved quickly. But, if we have any issue with the software, for example, with the console, we need to reschedule the jobs or there is a delay in a job, we need to go back to that company through HPE. This takes time.

What do I think about the scalability of the solution?

Scalability is fine.

How is customer service and technical support?

We use technical support quite a bit and we are not so satisfied with them. I rate them 3/5.

What other advice do I have?

HPE introduced us to this solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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