We run a small service provider platform so we need reliability. We need a much tighter level of system-management capability. In live support, we need corrective maintenance, and they provide us with the generic monitoring 24/7 capability around their ability to interface with IT service management tool sets.
HP really gives us that full spectrum of everything under one umbrella as well as the platform integration at the back, specifically with HP Virtual Connect on the Cloud system platform. It's absolutely revolutionary compared to anybody else in the market -- and we've worked with other vendors in the past. There's nothing that competes against what HP has to offer.
Improvements to My Organization
We're a private hybrid cloud service provider, so we're very focused on personal sales. We don't have large investments to trial and make mistakes. We have to get it right each and every single time. With the infrastructure capability, it gives us the confidence and peace of mind to get it right time and again. Dealing with vendors, there's always going to be ups and downs, but the key thing with HP is that they make sure that they test the issues.
Room to grow is always there because we're in the technology space and the day we get complacent with ourselves and we get self-satisfied, the game is over. I think the key for us is flexibility. We're growing as a company and we have to scale and we don't want to get caught up with a baseline infrastructure that doesn't scale and grow over time. So far, what we've seen in terms of HP's roadmaps, we're very satisfied that we're not going to find ourselves in a difficult situation. HP is there supporting us and making sure that they will be able to meet our future growth requirements. Everything in HP's roadmap really gives us that flexibility and a very good price point.
Customer Service and Technical Support
I wouldn't say that I'm not satisfied. Yes, there's always going to be challenges because there's people of varying levels of skills, capability, experiences, defects who all come to the floor. But the good thing about HP is that they they're happy to have their internal ecosystem cover all the gaps in support.
We had configuration and design changes through our journey of deploying our cloud infrastructure. HP was very understanding and very flexible. We started from some basic principles and we realized that we needed to make changes to be successful in the future. HP was very flexible in addressing some of the gaps that we came across through our deployment journey and took those on as challenges and addressed them. They made things happen.
Rather than say that it was too late, or that we've agreed and signed off on things, or that they're sorry but we'll have to go through a second round of investments, HP was very happy to reopen designs and to reconsider parameters and constraints. They gave us an evolutionary path through our deployment cycle to make sure that when we were up and running with our initial customers, we'd be able to meet all the requirements.
Other Solutions Considered
I don't want to name competitors because we have had excellent support from various vendors through our journey, but what we've found was that all of our requirements were met by HP. They gave us a good road map for the future and price-point wise, HP gives us more value.
I think the one piece of advice is that HP has an absolutely enormous, very broad, very conclusive, comprehensive infrastructure portfolio. Study that with the HP specialists. Make sure that you find the right insertion point and then be very clear about your notion of growth. Be absolutely precise about what you believe your 12-24 months will look like, how they play out, and keep that vision visible to your HP-partner team up front.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 01 2016