What is most valuable?
In the data center, you see customers with a lot of blade enclosures and a lot of servers, and this solution works fine.
I have one customer in Belgium that I know that is testing it, and they're quite happy about it. There are some challenges, but it is software. For software, you have developers.
The hardware is there.
What needs improvement?
With the changing IT demands, they need to change more often and faster. We need applications to model tomorrow’s needs. We need more applications for changing users. There is a need for a more optimized infrastructure.
For instance, I have a customer with 20 blade enclosures. In those 20 blade enclosures, there are 40 management modules that you need to update and manage.
In troubleshooting, you have to determine if the issue is in one, two, or in all 20 modules. The diagnosis is harder.
With Synergy, we only have two management modules instead of 40. It's an efficiency thing that needs to be improved.
We'll see what will come next. We will probably see other types of enclosures, smaller or larger ones, and more options on the storage and networking side. This is the typical evolution of IT to go to more and faster.
What do I think about the stability of the solution?
Synergy is new, but the advantage is that technically, it's a ProLiant server, so it is stable. Proven technology with a lot of new features.
How is customer service and technical support?
HPE has proven track records worldwide delivering superb support on hard- and software. This is the same for Synergy.
How was the initial setup?
One of my things I do in my company is write technology blog which is quite technical for the type of audience that I have.
I don't have a Synergy enclosure yet in my home lab, a.k.a., data center in my garage, but I'm quite sure that it is simple enough that my nine-year old daughter could install it.
Which other solutions did I evaluate?
In my pre-sales role, I see other customers looking at competitive solutions, be it Intel, EMC, or Nutanix. They all have some strengths.
The Nutanix solution is cool, because it's simple. But it's software and I'm not convinced about any of the hardware underneath it. Some people say, "Yeah, the hardware's not important." However, I have some real-life scenarios, cases with customers, in which it was proven that they had the software, they had the hardware, but they had a hardware issue and the software screwed up.
I prefer to go for the HPE solution. This is not because Nutanix is bad, but they are just a software company, independent of the hardware. I feel more confident with HPE because I know they build the hardware and the software. If I have a problem, I can contact one person with one phone number and I can make contact. I know the hardware guy and I know the software guy.
With Nutanix, for instance, this is not the case. They also say, "we have one phone number," but if they have a problem with the rate controller in their server, they have to call Dell or Lenovo. They have to escalate the case. They are not going to be able to solve my problem. They are going to escalate it.
I'm with HPE. I know that HPE will solve my problem directly.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Oct 31 2017