Huawei Ethernet Switches Review

Good security features but a lack of resources and support

What is our primary use case?

We primarily use the solution for user accessibility.

What is most valuable?

The HTTP features for security are very good. We use all of the regular features.

What needs improvement?

The software could be more stable. There are a lot of bugs reported for the IS portion.

The GUI could be improved. It could be much more adaptable.

For how long have I used the solution?

We've been using the solution for six or seven months.

What do I think about the scalability of the solution?

We haven't faced any issues with scalability yet. There was one issue on the client-side where our mainframes weren't working because of a change on the packet side. The solution needs to add overhead to the packets. We have about 10,000 users on the solution currently. We don't have plans to increase usage on the appliance.

How are customer service and technical support?

We've had contact with technical support and they are okay. The amount of assistance they provide is average. The response time they offer is typically too long and should be shortened. A lot of issues take hours.

Which solution did I use previously and why did I switch?

We use a variety of switches. Depending on the requirements, we use Huawei, Cisco, HP, or Aruba. 

How was the initial setup?

Most of our IT team members have a background in Huawei, so the solution is easy to set up.

What about the implementation team?

We have contractors from Huawei come and handle the implementation for us since the solution is on-premises.

What other advice do I have?

We use the on-premises deployment model.

I'd rate the solution four out of ten. The OS, features, and usage aren't great. There's a lack of resources and support. There's also a lack of implementers and very few partners.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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