IBM API Connect Review

Provide APIs, manage their exposure, and affect monetization all in one product

What is our primary use case?

Our primary use case for this product was doing a  project for the banking industry. We had to use it to help comply with PSD2 (Payment Services Directive) regulations.  

What is most valuable?

It is a complete API solution for everything having to do with application development. It is an automated and all-in-one solution. It helps provide the API, expose the API, manage their exposure, and affect monetization. I have the operator portal, management portal, and analytics. This is the product I wanted, because I can do everything that I needed to with this one solution.  

What needs improvement?

One place that I think the product could improve is that it could be lighter on computing resources and cheaper. We did not expect to have to add additional services for data processing.  

For how long have I used the solution?

We have been using IBM API Connect for about one year.  

What do I think about the stability of the solution?

We had one problem with the security and data resources early on when beginning to use the product. The problem was mostly due to the fact that when we started using the product, we did not have any knowledge of its requirements or experience using it.  

How are customer service and technical support?

We are mostly satisfied with the Technical support that we received. We did not have to interact with them a lot. 

What's my experience with pricing, setup cost, and licensing?

I do not deal directly with the area of budgeting. We are partners with IBM, so maybe we get different pricing. I do not know about standard prices other than that this product can be expensive. We did not need to pay them anything extra for support or add-ons. It may not be the same for clients who are not partners.  

Which other solutions did I evaluate?

Initially, we did not do any exhaustive research on competing products. We are looking at the market more in-depth now. I think that API Connect is too expensive for us. For some companies that have a higher demand for using this type of product, this may be a good solution. We do not have a lot of projects of this type, so we are looking for some other solution that is cheaper for the long-term. It has to be good enough and have the proper security constraints to meet client needs. Our research into other products has not really narrowed the field yet.   

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate IBM API Connect as an eight-out-of-ten comparing what I know to other products.  

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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