What is most valuable?
We've yet to realize real value in the solution. The goals that we were trying to achieve from it were to implement microservices and a lot of the features and functionality that were part of the documentation, but we haven't achieved success with it yet.
How has it helped my organization?
The benefits would be that we'd have a great platform for our microservices and API management. But since we haven't had a lot of success with it yet, it's been frustrating.
What needs improvement?
I would like greater stability and greater ability to actually administer the product without needing to go to technical support. It's very proprietary and support has secret passwords that they use to get into certain functions.
IBM has limited the capability for executing typical admin commands and only provide a small list of proprietary commands. Without a secret command line password, clients are limited to what they can view and administer – even in a read-only mode.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
I would rate technical support fair, at best.
Which solution did I use previously and why did I switch?
We weren't using a different solution. This is a new approach. We do have alternatives that we are using, including other IBM products. But we did this one more from a sales relationship, technical sales team pitch.
When selecting a vendor, reliability and experience are most important; the fact that we had experience with them. We have a lot of IBM products and we had a lot of good relationships.
How was the initial setup?
I was involved in the initial setup and it was somewhat complex; medium complexity.
Which other solutions did I evaluate?
We didn’t look at other vendors.
What other advice do I have?
Certainly look at other options that are out there and absolutely go with the latest and greatest version of the product, because there have been a lot of issues and it's going through growing pains. It's not completely mature.