What is most valuable?
The EDI conversion is the only thing I like about it. We have got a lot of clients, maybe 6000-plus clients and around 15 flavors of EDIs. We get EDIs from them, do the conversion, send it to either the IBM Integration Bus (IIB) or create IDOCS to SAP and for the other direction, as well.
How has it helped my organization?
We have got a lot of purchase orders and invoices coming through, which is the only door in and out to the company. Thus, it's kind of a critical path for us.
What needs improvement?
Probably, the mapping aspect needs to be improved. The stability is also something to look into; definitely we need that for now, but for the future, the mapping process is not that great.
It needs good monitoring. We are experiencing issues in terms of the speed and also for trying to clean up and back up.
What do I think about the stability of the solution?
We did experience stability issues. That part I'm not too happy about. I think we need to work on it. Sometimes it is slow, so we had to kind of clean out the database. We are trying to look more into that.
How is customer service and technical support?
We are in the process of contacting the technical support team. I would give them a 6/10 rating.
Which solutions did we use previously?
We were using mainframe. We were going to get rid of mainframe and that product wasn't going to survive out of mainframe. So, we had to look at something else.
How was the initial setup?
I'm not an administrator, so I didn't hear much in terms of the installation. I think it was smooth.
What other advice do I have?
Test it thoroughly, not just carry out surface-level testing. Make sure the business logic works as to how you're going to store the data, how much data you will need, how slow it's going to be, i.e., once you've stored the data against it and so on.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Apr 06 2017