What is most valuable?
It has a very powerful dashboard interface and as well has very powerful business orchestration built into the tool. It's one, central information exchange - that was the need of our business, we are a managed service for the translation of files. That is the core strength of the tool that we are leveraging, to deliver a managed service. It is a multi-tenant managed service that we are trying to build using B2B on ITXA (IBM Transformer Extender Advanced). Those features are the core strength of our solution architecture.
How has it helped my organization?
The real benefits are the out-of-the-box capabilities of IBM's healthcare package with an option to customize the maps. The out-of-the-box capabilities cover 90% of your business requirements.
Also, it gives you clear direction on how to handle the gap between what is being offered and what the customer is looking for.
What needs improvement?
I would like if they would expose some of the traffic patterns and status state information in the control center; also, to send state information to some of the trading partners as well. And some of the features we would like to see are with the ease of high availability and the ease of failing over.
What do I think about the stability of the solution?
Stability is something that we're working on. It's a brand new system. It's a debut system, and we have one tenant on board. We are planning to bring in 15 more tenants. So, this is not something that was introduced a long time ago. The stability is great right now. We are working with IBM to size our system and extrapolate our needs for the next five years. As of now, the stability is good, but we are looking for better and a highly scaled system in the near future.
What do I think about the scalability of the solution?
Scalability is easy if it is implemented right. Adding nodes to the cluster and taking them out of the cluster is very seamlessly implemented into the tool.
How are customer service and technical support?
We have pretty good and competent technical support and dedicated account managers from the IBM side. They're very responsive, time-sensitive and appropriate.
Which solution did I use previously and why did I switch?
We did not have a previous solution. This is a brand new solution we put together.
How was the initial setup?
For the initial setup, there was some learning curve on our side, being an account, but with IBM's help, we were able to do it easily. It could have been difficult, but with IBM's help we did it. I wouldn't call it easy, but it took as long as it did to do it right.
The difficulty is not with the tool but with bringing the team up to speed and giving them room to play with it. There's a learning curve with these environments, and once you set it up, it was downhill.
Which other solutions did I evaluate?
We evaluated multiple products. This is the one we have narrowed on. The other solutions are also from IBM tools. We were considering whether to use DataPower and their MQ Managed File Transfer as B2Bi and also some other EDI products. At one point, we were even considering TIBCO, but we evaluated all of them.
When selecting a vendor, we were looking for one unified platform where we can do business process orchestration, translation, compliance check, and also multi-tenancy.
What other advice do I have?
If they are looking for a B2Bi solution, and I'm assuming that solution also will leverage some of the cognitive strengths of Watson, it's an awesome B2Bi solution. If anybody has a B2Bi business case, this is definitely one of the solutions, a mature solution in the market that they can consider.