What is most valuable?
It is GUI-based and has a very user-friendly interface. The new version of Sterling B2B Integrator has easy-to-use business processors and also built-in service-assigned adapters. That helps a lot. Instead of having to create them from scratch, you can just use the ones which were already created and then you can customize them according to your needs.
How has it helped my organization?
It definitely helps do things faster and with fewer errors. It is more efficient.
What needs improvement?
I would like to see a more step-by-step way of doing things. Even though it is a GUI-based interface, there are certain things that will get stuck if you do not understand it. I would like to see that be included along with the instructions.
What do I think about the stability of the solution?
It is more than 90% stable. I haven't seen it slowing down or crashing, or any of those types kind of things.
What do I think about the scalability of the solution?
Scalability is more than 90%.
How are customer service and technical support?
I use IBM support from time to time. I use them because there are certain things we have not done before. While installing, we had some hands-on issues with the new versions.
I have mixed feelings about technical support, because they are very good sometimes. It's very hard to reach the correct source, but they are very knowledgeable, if you can find the right person. It's a 50/50 experience.
It was a bit complex to reach the person who knows what we are trying to fix. I know they are capable of helping once we get to the right person.
Which solution did I use previously and why did I switch?
We have been using this product for the last 10-13 years. They get better and better every time they have a new version. They fix issues that we had in the previous versions. We always want to keep up with the latest and the greatest.
How was the initial setup?
I was involved in the initial setup. It has changed a lot since we had them in the past.
They are trying to come up with the more user-friendly GUI based solutions for installations. The first time we did it, it took time to understand.
I have done a couple of upgrades on the same installation. The second or third experience is better than the first experience.
Which other solutions did I evaluate?
We evaluated IBM and GXS. We chose IBM because they are the world leader, their market is huge, and they are reliable. Their people have knowledge if you run into any issues once you start using it and if you need support.
When selecting a vendor, I look for pricing, scalability, reliability, and the basic things.
What other advice do I have?
I would definitely recommend others to go with this solution. You can learn and invest in the future rather than selecting a solution in which you do not know if it's going to last for long.