IBM B2B Integrator Review

The extendability is an important feature, which we need.

What is most valuable?

The extendability is the most important feature, which we need. Needless to say, we like the way it works almost seamlessly with WebSphere products. Our work is mainly dependent on WebSphere, so Sterling fits in well for us.

How has it helped my organization?

From India's perspective, you are now completely changing the way e-commerce is happening. Efficiency, accuracy, and reliability are extremely important factors and Sterling B2B currently provides them.

It's a successful product and a big improvement for us. There are some areas of improvement, but what we thought it would deliver and the reality is pretty close.

What needs improvement?

Sterling cognitive analytics is a big thing. If they can do that, that will be great.

What do I think about the stability of the solution?

Stability is good.

What do I think about the scalability of the solution?

Scalability is great.

How are customer service and technical support?

Technical support is the issue I have. I think IBM has to do much better in terms of product support. IBM consultants, the software group consultants, are unbelievably expensive, and their support is of lower quality. The good part is that there is a knowledge base throughout the web and so we leverage that. But an improvement area for IBM is to provide better product support.

Which solution did I use previously and why did I switch?

Our original architecture was WebSphere-based, so we were an IBM Business Partner. We started looking around and Sterling, of course, came out. So, it was a natural fate, more or less.

How was the initial setup?

I myself was not involved in the initial setup, but our company was. We had some really good, smart Sterling folks, so it was OK for us. It was challenging, but it was OK for us. But, I heard it's a nightmare. This is why people hire us for Sterling work.

Which other solutions did I evaluate?

Actually, there were quite a few alternatives, but we are an IBM Business Partner and we rely on IBM. We try to fit in with IBM solutions, more or less. But we looked at TIBCO and we looked at something from Oracle as well; and there was a Microsoft product.

What other advice do I have?

Get a Sterling expert. Without that, the product might not be successful.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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