How has it helped my organization?
There are many benefits of this product.
One unique instance was when the transaction mapping and transmissions both happened in the same application.
We were able to translate the transaction from X12 to the application and vice versa. We were also able to communicate with the internal as well as the external application, i.e., with various up-to-date protocols available in the market.
What is most valuable?
The IBM B2B Integrator tool, as the name suggests, can be used to manage your trading partner's community and connections centrally, from one single application.
What needs improvement?
With the most recent releases of this product, the installation and administration have become much more complex.
After SI v5.2.4 there are major changes happened to the product with some new features and capabilities., which in turn are good. With features like advance communication, High Availability etc. installation and management of the tool has become little complex. Introduction of installation manager was not a conventional method of B2Bi installation. Everything comes with the price. If you want your infrastructure to be up to date and available all the time, Complexity is something you have to take up with it.
I would like to see that more simplified for the users.
For how long have I used the solution?
I have used this solution for more than five years.
What do I think about the stability of the solution?
We have not experienced any major issues in terms of the stability. There is continuous support that we receive from IBM.
What do I think about the scalability of the solution?
There were no scalability issues.
How are customer service and technical support?
The technical support is excellent, as long as you are covered with your contract.
How was the initial setup?
I was not involved in the initial setup, as it was done in 2005. However, I was part of the upgrade many times. As we are moving forward, it has started to become a complex procedure.
What's my experience with pricing, setup cost, and licensing?
The pricing is a bit on the higher side for a small organization. If you have a large organization and have scope for using other IBM products, then you have a chance to negotiate with them.
Which other solutions did I evaluate?
We did not evaluate any other products before the choosing this one.
During the upgrade, we gave a thought to the Oracle Managed File Transfer (MFT) solution for the same purpose.
What other advice do I have?
You should evaluate your business, as the statistics play an important role in deciding about this product. If you study the requirements in detail, then you will reduce the chances of failure quite a bit.
Disclosure: I am a real user, and this review is based on my own experience and opinions.