IBM Blueworks Live Review

Helps us produce an automated, improved workflow solution for our customers

What is our primary use case?

Discovery workshops and collaborative sessions with customers.

How has it helped my organization?

Very collaborative, and business users understand it really well, which means we can then help them automate their business processes.

We don't use the document repository.

What is most valuable?

In terms of utilizing the collaboration features, really we use everything. We use it for creating the as-is and the to-be business process model; for activities, decisions, documentation.

We are you using the product as a process mapping tool and as part of a larger process improvement project. We use it with IBM BPM and IBM ODM. We get an automated workflow solution for our customers, an improved workflow automation. We're helping our business.

What needs improvement?

I think it's pretty good. I can't think of any additional features it needs.

What do I think about the stability of the solution?

Stability is pretty good. It has never broken on me. I've been able to do my job.

What do I think about the scalability of the solution?

Scalability is pretty good. 

How is customer service and technical support?

Pretty good, pretty responsive.

How was the initial setup?

Pretty straightforward.

What other advice do I have?

I rate it a nine out of 10 because it does the work.

I've recommended Blueworks Live to many people, for collaboration.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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