IBM BPM Review

Integrates well, good design, and reliable


What is our primary use case?

We use the solution as a business process management platform.

What is most valuable?

The integration and design are valuable features.

What needs improvement?

The interface is limited and should improve in the future. We are having to develop an extended application to avoid the limitation in the interface design.

For how long have I used the solution?

I have been using the solution for approximately 10 years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

We have contacted customer service when we had some issues and it took quite some time. They could be more responsive.

What about the implementation team?

We have an in-house team that does the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

When considering the features of the solution the price is expensive compared to competitors.

What other advice do I have?

I recommend this solution to those who have enterprise companies. If the business is small then the price of the solution would not make sense financially because it is expensive.

I rate IBM BPM an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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