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IBM BPM Review

The event manager component of Lombardi didn’t scale well, but it's good for automating some important logistic-related business processes.

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What is most valuable?

Development simplicity
Transparency from a monitoring perspective

How has it helped my organization?

It allowed us to automate some important logistic-related business processes.

What needs improvement?

Scalability
Performance

For how long have I used the solution?

I've been using Lombardi Teamworks from 2009 until the present. However development of new features stopped in 2011.

What was my experience with deployment of the solution?

There were issues with the blue/green deployment model, specifically old instances of BPM processes that didn’t handle correctly with new revisions of the same processes.

What do I think about the stability of the solution?

Yes, but they were related to issues with our underlying infrastructure component like application servers or databases.

What do I think about the scalability of the solution?

Yes, unfortunately the event manager component of Lombardi didn’t scale well, so that became our bottleneck.

How are customer service and technical support?

Customer Service:

9/10

Technical Support:

We didn’t have a BPM before, but now we use Oracle.

Which solution did I use previously and why did I switch?

It was a mix of a vendor team and in-house team. All members were new to BPM so we started from scratch, but we've managed to develop some best practices.