IBM BPM Review

It has reduced a lot of manual errors and processes. Performance could be improved.

What is our primary use case?

We use it for the approval of mortgage insurance. 

How has it helped my organization?

It has reduced a lot of manual errors and processes. 

What is most valuable?

The process flow. The BPM workflow that we use goes through the underwriting, approval from the managers, then it needs the loan approval.

What needs improvement?

We would like better performance and more visibility on each step of the tool.

What do I think about the stability of the solution?

It is pretty stable. Sometimes we have performance issues. Otherwise, it is good.

What do I think about the scalability of the solution?

We have two nodes in the cluster environment. This is the scalability that we do have. If we need to increase it, we can add a node to the cluster.

How are customer service and technical support?

The technical support was helpful when I used them.

Which solution did I use previously and why did I switch?

In the beginning, we had an IBM BP3.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We worked with a business partner to implement.

What was our ROI?

It gives us a good return on investment.

What other advice do I have?

It is a good product. I would recommend it.

Most important criteria when selecting a vendor: 

  • Support
  • Pricing
  • Licensing issues.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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