What is our primary use case?
Automating business processes to reduce the amount of people in the business.
For example, when policy participants go on pension, then we automate the process by sending letters automatically, setting reminders, etc.
By automating several tasks, we have already reduced a lot of work for the business.
How has it helped my organization?
We made the transformation to agile. Altogether with BPM, it is the total package.
What is most valuable?
What needs improvement?
Consider an admin console during deployment. I would like to migrate single instances, not the whole bunch at once.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Stability is mostly good.
What do I think about the scalability of the solution?
Scalability is pretty good.
How are customer service and technical support?
Technical support is pleasant to work with and always available.
Which solution did I use previously and why did I switch?
We already had a bunch of WebSphere applications running, and have competence in it. BPM running on WebSphere allowed us not to have to build a completely new support team.
How was the initial setup?
The initial setup was complex.
What about the implementation team?
It was setup mostly by IBM.
Which other solutions did I evaluate?
At the moment, due to a takeover, we are evaluating between TIPCO and BPM (which we love).
What other advice do I have?
Build in phases, then extend afterwards, piece by piece.