IBM BPM Review

It benefits from integration with a robotic process automation tool creating a reduction in FTEs

What is our primary use case?

We are using it to automate specific processes in cooperation with robotic process automation. We have some manual tasks that we want to automate and are using this to link different tasks under one process.

How has it helped my organization?

IBM BPM and Automation Anywhere working together automate manual tasks with a reduction in FTEs, creating about a 30% reduction in FTEs by automating processes. Part of the benefit is due to the automated execution and the other part is due to linking tasks and their specific processes.

What is most valuable?

The integration with the robotic process automation tool that we are using. We are using Automation Anywhere tool, as it appears that the two product integrate quite well together. It was actually the reason we chose them.

What needs improvement?

I would like it more documentation during the design phase.

We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes. Also, the ability to produce process documentation automatically in a readable manner.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It appears to be quite stable.

What do I think about the scalability of the solution?

We haven't actually stressed it because we do small processes.

Which solutions did we use previously?

We did not switch solutions. We chose to purchase IBM BPM because it was bundled with the actual RPA program/solution that we decided to purchase. We decided to use Automation Anywhere tool (RPA), and it is was bundled with IBM BPM.

How was the initial setup?

The initial setup was quite straightforward.

What about the implementation team?

We needed about a week of assistance from the vendor.

What other advice do I have?

Most important criteria when selecting a vendor:

  • Price
  • Sales support
  • All the technical requirements or functional requirements of the product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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