What is our primary use case?
My primary use case is to take a lot of the business processes from the client portfolio and smoothly, seamlessly transfer it over into a solution for them to grow their business. The key ideas are to eliminate a lot of the proprietary footprint in development and try to seamlessly go with their business logic in a framework, which we have developed, and be able to mitigate a lot of the risk and to make the front-end interaction with the customer optimal.
We use the solution as a workflow platform to manage processes. It really gets into understanding the business logic of the clients, seeing how closely that aligns with the frameworks that we've built out in the BPM portfolio, and keeping that locked into the solution.
In some of our use cases, we have used it in conjunction with IBM Case Manager and other IBM automation products.
How has it helped my organization?
Having good experience with the portfolio of IBM products, we have the capability of leveraging them, and part of our practice is to take our clients through the journey, very specifically mapping out the approach for each client. We don't have a niche solution, but rather we are true partners, much like we find with the IBM portfolio of products. We are true partners in leveraging only those which are relevant, applicable, and can add a progressive value. A lot of times, we want to give them the leadership but we base that upon rock-solid capabilities of the delivery in the IBM portfolio.
As an example of the impact on a customer's ability to change or update processes, one customer, in particular, wanted to link the front-end through the enterprise. The BPM solution frameworks that we were able to provide them through the IBM portfolio, they have enabled them to lock in from the back-end processes through the middleware to the front-end, so they can go to market and sell their company.
What is most valuable?
It has a mature delivery already spec'd out with almost global applicability through IBM's many customers, and being able to put that on it. It helps maintain, and in many instances, lower costs, as well as to maintain those costs, keeping them stable. It mitigates a lot of the risk of scaling to the enterprise. It also gives the best possible customer experience for that particular client.
If you're trying to lower and contain your costs or mitigate a lot of risk, there is nothing like the IBM Cloud. It can take on the security and regulatory risks.
What needs improvement?
I would like to see a lot more case studies.
I'd like to see a lot more of the partners who've adopted these solutions come forward and demonstrate themselves. We have done this in the past where we had our clients at the IBM Think events interconnect, come forward and say, "This is what we've done with Miracle and IBM," and make that presentation known. I'd like to see a lot more of that available on a case by case basis.
I'd like to see a lot more of the partners come forward and talk about how various partners have assisted them rather than just this is what it is and this is what it can do. Nothing like kicking the tires after you've bought it. Understand where the value is.
What do I think about the stability of the solution?
The product has been well-orchestrated and proven. Through a lot of our own blood, sweat, and tears in terms of our frameworks, we've been able to validate them in every instance.
What do I think about the scalability of the solution?
Because we try to understand the full enterprise, whether it's an SMB or a larger organization, we already have the scalability understood, and we've already taken a look at that architecture, we've taken a look at the delivery. The scalability is part of what we deliver as a company, in terms of the thought leadership, which is all hallmarked on the IBM product like that we're able to leverage.
How was the initial setup?
Everything is complex. There's no easy-peasy. Intelligent process automation becomes a complex matter. Most people are terrified of moving from their on-prem into the automation and digital transformation.
We often times will map out according to what we've done in the industry. There is nothing simple, everything is very focused on a true partnership with our customer base.
What was our ROI?
We demonstrate ROI even before we go on. We show it to our clients from our understanding of the business assessments, expectations, and objectives. We then transcribe that into our technical solution, in which we portray and show them the ROI, from the user base from day one. Then, they can understand what they will realize in terms of time and in terms of growth.
Which other solutions did I evaluate?
Competing solutions are SAP, Microsoft, and Oracle.
With IBM, you have only a few roadmaps, and I think that's the value of IBM.
What other advice do I have?
Stay as close as you can to what the current business model is; don't try to reinvent or recreate it. Just because it has appeal on all the buzzwords and new technologies, stay with what you've currently done and utilize that in each incremental stage.
I always like to have an early start. I find early adopters to be amongst the best proponents. In every case, I would like to get in earlier.
I'd like to see a lot more partners come forward in the present. This is where IBM has stepped forward previously and helped me in our world.