The most valuable feature is the flexibility and the ability to divide search screens and to search for documents. The ECM feature inside the system is great. Everything you need from modern ECM, you can find in this system.
IBM Case Foundation Review
Good for integrating information with business processes
Dec 22 2019
What is most valuable?
What needs improvement?
My only thought on how the product could be improved would be the addition of some features that could be enhanced like the document viewer but I think the product is very good.
I think some enhancements could be included in the next release. The content navigator is very good, and the viewer too. They could include music on the navigator, features like that. They need to concentrate on the document viewer itself which needs to be enhanced to manage the document comparison feature. It would be great if that were included.
For how long have I used the solution?
I've been using the solution for almost 10 years.
How was the initial setup?
The initial setup is somewhat complex and needs to be simplified.
What other advice do I have?
It's a very good solution. I would rate it a 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Author
reviewer1253295
Senior Solutions Consultant at a tech services company with 201-500 employees
Consultant
Top 20Highlights
Pros
Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great.
Cons
There are some features that could be enhanced like the document viewer