1) It is a transaction based processing systems, 2) Excellent online system, 3) Provides opportunities to design secure, robust, well responding online transactions that can support thousands, even lakhs of users distributed geographically achieve business transactions in business professional manner.
Improvements to My Organization
In one word, it provides way for trained business users such as Healthcare Company Users to enter large amount of data, invoke functions, achieve results with a quick turn around time.
Room for Improvement
CICS needs tools like SDF, IEF, Cool Gen, Advantage Gen to better design screens, dialog flows. Need a way to provide internet type of solutions.
Use of Solution
Have used the tool for 10+ years from 98 - 2014/2015
Did not find any major issues with deployment, we had good JCLs, deployment tools like Endevor, Changeman
Did not find any issues with stability
Did not find any issues with scalability. CICSplex would handle scalability transparently
Customer Service and Technical Support
Our product support team interacted with the Customer Service team. It had good experience. Technical Support
Our product support team interacted with the Technical Support team. It had good experience.
No. We have been using CICS from the beginning. Do not know if any other solution was being used by the company.
Was not involved with the initial setup of the product. However found that initial setup of the CICS screens, dialog flows was methodical, worked well
In-House Development was there. Initial Implementation could have been done by a vendor such as Accenture or IBM. Implementation was good.
ROI has been excellent. Companies that have been using are in business, made excellent profits, expanded their business. Fact that 75% of the businesses use CICS in one way or another shows that the product has been instrumental in success of businesses.
Pricing, Setup Cost and Licensing
I was not involved with this. But our CTOs would get involved with pricing, licensing and the pricing, licensing would support a large user base.
Other Solutions Considered
CTO teams would have actively evaluated many other products in the market. Fact that CICS has stood the test for 35+ yrs and provided results in the market is a proof that the product has worked and solves business problems.
CICS is a good solution for online transaction processing. CICS web services along with backbones such as ESB, MQs along with other web services (for web applications) make an excellent architecture. CICS can be used in integration with Mobile / Tablet Applications when interfaced through ESB. CICS is a phenemonal software which just keeps adding business value.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Aug 07 2016