It provides a way for trained business users, such as healthcare company users, to enter large amount of data, invoke functions, and achieve results with a quick turn around time.

What is most valuable?

1) It is a transaction based processing systems, 2) Excellent online system, 3) Provides opportunities to design secure, robust, well responding online transactions that can support thousands, even lakhs of users distributed geographically achieve business transactions in business professional manner.

How has it helped my organization?

In one word, it provides way for trained business users such as Healthcare Company Users to enter large amount of data, invoke functions, achieve results with a quick turn around time.

What needs improvement?

CICS needs tools like SDF, IEF, Cool Gen, Advantage Gen to better design screens, dialog flows. Need a way to provide internet type of solutions.

For how long have I used the solution?

Have used the tool for 10+ years from 98 - 2014/2015

What was my experience with deployment of the solution?

Did not find any major issues with deployment, we had good JCLs, deployment tools like Endevor, Changeman

What do I think about the stability of the solution?

Did not find any issues with stability

What do I think about the scalability of the solution?

Did not find any issues with scalability. CICSplex would handle scalability transparently

How are customer service and technical support?

Customer Service:

Our product support team interacted with the Customer Service team. It had good experience.

Technical Support:

Our product support team interacted with the Technical Support team. It had good experience.

Which solution did I use previously and why did I switch?

No. We have been using CICS from the beginning. Do not know if any other solution was being used by the company.

How was the initial setup?

Was not involved with the initial setup of the product. However found that initial setup of the CICS screens, dialog flows was methodical, worked well

What about the implementation team?

In-House Development was there. Initial Implementation could have been done by a vendor such as Accenture or IBM. Implementation was good.

What was our ROI?

ROI has been excellent. Companies that have been using are in business, made excellent profits, expanded their business. Fact that 75% of the businesses use CICS in one way or another shows that the product has been instrumental in success of businesses.

What's my experience with pricing, setup cost, and licensing?

I was not involved with this. But our CTOs would get involved with pricing, licensing and the pricing, licensing would support a large user base.

Which other solutions did I evaluate?

CTO teams would have actively evaluated many other products in the market. Fact that CICS has stood the test for 35+ yrs and provided results in the market is a proof that the product has worked and solves business problems.

What other advice do I have?

CICS is a good solution for online transaction processing. CICS web services along with backbones such as ESB, MQs along with other web services (for web applications) make an excellent architecture. CICS can be used in integration with Mobile / Tablet Applications when interfaced through ESB. CICS is a phenemonal software which just keeps adding business value.

Which version of this solution are you currently using?

CICS many versions from 1998 till 2015
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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