IBM Cognos Express Review

Needs a little bit of tuning but once setup and tuned correctly it's very stable.​

What is most valuable?

  • Building complex custom reports
  • Bursting to specified users
  • Data Warehouse accessible to users to quickly build their own reports

How has it helped my organization?

Dashboards on KPI, scoring vs targets.

What needs improvement?

Nothing I can think of now.

For how long have I used the solution?

2 years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Needs a little bit of tuning, once setup and tuned correctly it's very stable.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Very good. Direct access to top qualified resources.

Technical Support:

Top professionals.

Which solution did I use previously and why did I switch?

Former version of Cognos (Impromptu) back in the past.

How was the initial setup?

Not really complex, needs to answer basic setup questions (Database server addresses, Active directory and so on...)

What about the implementation team?

In-house (did it myself).

What was our ROI?

Difficult to evaluate on a cash basis. The real benefit is more related to knowledge, data precision, and the help to orientate business decision.

What's my experience with pricing, setup cost, and licensing?

Original setup would be around $15k (don"t forget hardware requirements). Roughly around $5 a day (working day).

You could divide that by the number of licenses you own... Also, in our case, one person full time to pursue development and to be in charge of everything related to Cognos.

Which other solutions did I evaluate?

The company looked for other products but decided to go with Cognos Express.

What other advice do I have?

Be prepared, highlight and prioritize what you need/want to achieve. Then focus on one specific topic and build around it. Don't try to go to fast. Stay up to date. Learn then new features and use them if you can.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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